Hello...Line Disconnected due to Bad Service

For a long time now, I've been using the Bayantel landline service. Last year when I opened our new business, I need a fast way to get a phone. I availed of the Bayantel wireless phone offer, paid the unit and instantly I have a phone in my shop. That was December.

Come April, the unit has no signal anymore inside the shop, even when I brought it at home. Automatically, I called the Bayantel customer service hotline, talked with a call center agent. Was asked to bring the unit to their center. I send a staff there, they just change the antenna. Still no signal. Called them again, was told that a service crew would arrive and inspect the area. Waited in vain, no service screw showed up. Called them again, was told no one's coming, that it's not the standard procedure when it comes to the wireless service. I exclaimed-What??? I really blew my top, been calling them thrice daily, waited for them, cancelled business meetings, lose some customers at the shop, only to be told I was waiting for nothing. The agent has the gall to ask me if I get the name of his colleague who said that a service crew is coming. I told him, how the **** will I know when I've talked to dozen of call center agents already. GRRRR...Stormed the Bayantel office with hubby, we were advised to buy the outdoor antenna instead. Hubby asked if that antenna didn't work out, what should we do? The customer representative cannot give us a coherent answer. A call center agent told us a day before that the outdoor antenna won't work because they're currently upgrading the system in our area. Hubby began scolding her, we demanded we should not be billed for those weeks. To my consternation, she said it's still subject for approval. Hubby would like to cancel our subscription but the customer representative said we can't return the unit and there's no refund for its cost. What the **** will I use it for? Will I just let my money get wasted for the very bad service of the company? Oh boy, I won't take this sitting down. Am preparing my complaint and bring it to DTI by Monday. And I got favorable action from them before (Sec. Mar Roxas' term) when I filed a complaint against a cellphone distributor (that's another story).

It's been one month now, we don't have a phone line service in my shop. All printed flyers and tarps have that contact number, we offer pick-up and delivery in our line of business. I'm losing customers daily because I don't have a phone line. We are using cellphones instead but not all customers would like to send text or call our cellphone. I'm now looking into PLDT, Globe and Smart offers. The sooner I get a line the better.

For now, my line is disconnected due to BAD BAYANTEL SERVICE!

May 14 Elections

This is a bit late, I'll post just the same.

I woke up early so with my kids. After a heavy breakfast, dressed up and "flew" to Pasay. Imagine an almost empty Edsa, I drove from our home here in Quezon City to Pasay in about 20 minutes. It was 2 hours before voting ends at 3pm. My sister and I found our precinct easily, went inside and voted. Since I'm not really active now in Pasay politics, I just voted all female candidates running for the council. I can't say though whom I voted for mayor, vice mayor and representative because I knew/met most of them vying for the position when I was still doing consultancy work for the city government way back...

My senatorial list (as I've prepared the night before) includes Sen. Kiko Pangilinan, Noynoy Aquino, Chiz Escudero, Edgardo Angara, Loren Legarda, Allan Cayetano, Joker Arroyo, Miguel Zubiri, Antonio Trillanes, Manny Villar, Ping Lacson, and Dr. Martin Bautista (Kapatiran).

My eldest sister isn't happy, her name wasn't on the list. We looked for any Comelec employee in the school. No one was there. We decided to go to the city hall where the comelec officers hold office. Even on their computer files, her name wasn't there. We are so frustrated. The comelec officer (a young lawyer) was of no help either. She even told us that she's new on the job, not less than 30 days daw. My gosh, what an excuse...She cut us pa while I'm trying to say something. She said this is more important than your case (pointing to her cellphone). I heard her say, "the Deped Asec. issued a memo that all Cayetano votes will be considered stray votes". It's actually in her desk (the memo). I wondered how the memo got to her on a holiday. But she changed her statements, telling her caller (the Pasay School Superintendent, I assumed) to just tell the teachers to do what they want with the Cayetano votes. Confusing noh? We stood up infront of this lady-lawyer and she remarked we can't do anything about your problem, it's already 3pm, it'''s moot and academic. I shot back, "kung di pa 3pm me magagawa ka ba". She answered none daw, "it's up to the Comelec main office to answer for the missing voters' names on the list". It's really useless to argue with her...I wonder how she passed the bar exams, tsk..tsk.

Anyway, we just went to the Mall of Asia and ate Tropical Hut's halo-halo and Colette's buko pie (bought at Hypermart) at the foodcourt. We also had some picture-taking with my kids at the skating rink (this is not our 1st time in the mall). My mom's house is very near the mall that's why my kids are always tagging along whenever I have meetings in the area. We had a great time this election day...I was able to exercise my right to vote and my choices are winning in the on-going canvassing (except for one, deserving though).